About us
about YMS contact centre
Empowering your brand
YMS Contact Centre was founded in 2012 and our mission is to be South Africa’s leading contact centre solutions provider, not by size, but by value we provide our clients. Our Empowering your Brand ethos places the brands of our clients and the brands of our staff at the heart of our business operations.
YMS Contact Centre is an FSB licensed Financial Services Provider (License no: 47471). Our focus is on the delivery of value based as opposed to volume based services. This is achieved through strict focus on client KPI management, Quality Assurance, and Operational excellence. We have in house departments focused on recruiting, training, coaching, QA, reporting, IT, finance, client relationship management, project management, sales fulfilment, and operations management.
Our diverse staffing talent, in conjunction with industry leading systems, methodologies, and processes enables us to provide top value to our clients. Our track record with our client base is testament to the high levels of service, professionalism and efficiency that we attain in our business and theirs.
Treating Customers Fairly is a core principle of our company and the way we conduct our business. We are constantly striving to improve our service and develop new and innovative ways to communicate our services and new product information to you.
These are the key factors which determine our policy of Treating Customers Fairly
Central to our Treating Customers Fairly philosophy is our commitment to providing clear and concise information, free of “jargon” and written in plain English.
1: You can be confident that you are dealing with an FSP which holds the fair treatment of our customers as central to our corporate culture.
2: Products and services marketed and sold in the retail market are designed to meet the individual needs of our customers.
3: Our customers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
4: Where we offer advice to our customers, the advice is suitable and takes account of their individual circumstances.
5: Customers are provided with products that perform as we have led you to expect, and that the associated service is of an acceptable standard, and is as you have been led to expect.
6: Customers will not face unreasonable post-sale barriers imposed to change products, switch providers, submit a claim or make a complaint.
7: We will ensure that any complaints or grievances are handled in a sympathetic, positive and professional manner.
FEEDBACK
Your feedback is important to us. We want to know whether your experience of us lives up to your expectations.
If you have any feedback, good or bad, let us know, because your views are vital to helping us improve our service to you in the future.
To send us your feedback, please click on the ‘contact us’ button and send us your thoughts.
Do you have any queries/complaints? Please call 0315001621.
technology
Our industry lead technology platforms are built on proven solutions from:
Our world class technology is a cornerstone of our offering.
We offer the full suite of call centre technology and are able to
meet all our clients’ technical requirements.
- Full Multimedia Automatic Call Distributors (ACD)
- Predictive and Preview Diallers
- Voice and Transaction Recording and Logging
- System design and development
- Comprehensive Reporting
- Computer Telephony Integration (CTI)
- Interactive Voice Response (IVR)
- Data & Business Analytics
- Social Media Integration
Looking for Call Centre Jobs in Durban?
facilities
YMS Contact Centre’s facilities are state of the art and the contact centre layout and environment has been designed to provide pleasant working conditions – an important facet in creating an environment that allows people to be productive and customer focused.
Our cheerful onsite canteen provides a fantastic choice of healthy meals to our staff throughout the day.
In the unlikely event of a power failure, YMS Contact Centre has onsite backup generators that can provide power to the business until municipal power is restored. UPS and battery backup is in place to ensure all core systems are protected from electrical outages and spikes.
Work areas can be customised to meet our client’s requirements
Clients
YMS Contact Centre provides a range of services to clients in the Financial and Telecoms sector. We have a well-established history of working with South Africa’s well-known brands.